Effective Date: October 2025
Welcome to PanoramaLux (“PanoramaLux,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website www.panoramalux.com and the products, services, and solutions we provide. By accessing our website, purchasing products, or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
1. Services & Products
PanoramaLux offers professional services and products, which may include, but are not limited to:
Lighting design and installation
Premium lighting products and fixtures
Custom lighting solutions and consultations
Smart lighting integration
Maintenance and support services
All services and products are subject to availability, assessment, and written confirmation before delivery or installation.
2. Use of Website
By using our website, you agree to:
Use the site for lawful and authorised purposes only;
Provide accurate and complete information when submitting forms, inquiries, or orders;
Refrain from interfering with the website’s operation, security, or data.
We may restrict, suspend, or terminate access for conduct that violates these Terms.
3. Orders & Acceptance
Placing an order through our website or other channels constitutes an offer to purchase.
All orders are subject to acceptance and availability.
We may contact you to confirm order details before acceptance.
A binding contract is formed once your order is accepted and you receive an order confirmation.
4. Pricing & Payments
All prices listed on the website are in Canadian dollars (or other currency as specified) and include applicable taxes unless stated otherwise.
PanoramaLux reserves the right to change prices at any time without prior notice.
Payment is due at the time of order or as otherwise agreed in writing.
Accepted payment methods will be specified at checkout or communicated by our team.
5. Shipping, Delivery & Installation
Shipping fees, delivery timelines, and installation arrangements will be communicated at checkout or in your order confirmation.
Estimated delivery or installation times are not guaranteed and may vary due to carrier availability, scheduling constraints, or circumstances outside our control.
Risk of loss or damage to products passes to you upon delivery or pick-up.
6. Returns & Refunds
Returns and refunds are handled in accordance with our Return and Refund Policy (link if available).
Conditions, timelines, and fees for returns will be outlined in the policy.
Refunds, if applicable, will be issued to the original payment method once return conditions are verified.
7. Warranty & Product Support
PanoramaLux may provide warranties on products or installation services as specified in writing at the time of purchase.
Warranty coverage, duration, and specific terms will be provided with your product or service documentation.
Warranties do not cover damage from misuse, improper installation by third parties, neglect, or normal wear and tear.
8. Client Responsibilities
Clients agree to:
Provide accurate personal, contact, and order information;
Ensure product specifications are correct before purchase;
Facilitate safe and reasonable access for installation services.
We are not responsible for issues arising from inaccurate information or installation conditions outside our control.
9. Limitation of Liability
To the fullest extent permitted by law, PanoramaLux shall not be liable for:
Indirect, incidental, or consequential damages;
Loss of profits, business interruption, or data loss;
Damage resulting from misuse, improper installation, or modification.
Our total liability under these Terms shall not exceed the amount paid by you for the applicable product or service.
10. Intellectual Property
All content on this website — including text, graphics, logos, images, and design elements — is the property of PanoramaLux and may not be copied, reproduced, or used without prior written permission.
11. Third-Party Links
Our website may contain links to third-party websites or resources that we do not control. We are not responsible for the content, practices, or policies of any linked third-party sites.
12. Privacy
Your use of our website and services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
13. Changes to These Terms
We may update these Terms of Service at any time. Any changes will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
14. Governing Law
These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada. Any disputes arising under these Terms shall be resolved exclusively in the courts of Ontario.
15. Contact Us
If you have questions about these Terms of Service, please contact us
